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Medtrum EasyView using EasyFollow

Import glucose using a linked EasyFollow follower account, rather than your Medtrum patient login.

Medtrum EasyView connection

Pro Connect imports Medtrum glucose readings into Nightscout using a linked EasyFollow follower account.

Use an EasyFollow follower login, not your own Medtrum patient login. The patient account used in EasyPatch, EasyTouch or EasySense is different from the follower account required by Pro Connect. Being able to sign in to the EasyView website with your patient account does not make it a follower account.

Prepare your EasyFollow account

  1. Create a separate follower account in Medtrum EasyFollow, or sign in to your existing EasyFollow follower account.
  2. Link that follower account to the intended Medtrum patient using Medtrum's sharing and invitation steps.
  3. Confirm that the follower account shows the intended patient and current glucose readings in EasyFollow before entering it in Pro Connect.

Keep your usual patient app connected to your sensor as it is. The follower account provides Pro Connect with access to the shared readings.

See Medtrum's EasyFollow app information for more about following a patient.

Connect EasyFollow to Nightscout Pro

  1. Open Site Settings → PRO CONNECT in your Nightscout Pro account and choose Medtrum EasyView as the source.
  2. Check Timezone.
  3. Enter the EasyFollow follower username and password in the login fields (CONNECT_EASYVIEW_USERNAME and CONNECT_EASYVIEW_PASSWORD). Do not enter your patient login or your Nightscout Pro account password.
  4. If the follower account follows more than one patient, select the intended patient using CONNECT_EASYVIEW_PATIENT_USERNAME. This is the patient account username, not a display name. With one linked patient, leave this optional field empty.
  5. Leave advanced server and lookback settings at their offered defaults unless support has advised otherwise. Select SAVE PRO CONNECT.
  6. Check the Pro Connect status and your Nightscout site. Confirm that a new glucose reading and its timestamp appear in Nightscout.

“User type wrong” or “Use an EasyFollow follower account”

Medtrum is rejecting the account type used to sign in. Check that the login saved in Pro Connect belongs to the linked EasyFollow follower account, rather than the patient account used in EasyPatch, EasyTouch or EasySense.

Sign in to EasyFollow with that follower account, confirm that it shows the intended patient and current readings, then save the same follower login in Pro Connect. Changing your patient password is not the fix for an account-type mismatch.

If you are already using a linked EasyFollow follower account with current readings and Medtrum still rejects it, contact Nightscout Pro support with the app/device, country, error time and Pro Connect support reference. Do not send your password.

Check the data

A matching new reading and timestamp confirm that glucose is reaching Nightscout. Insulin treatments, profiles and complete historical backfill need separate verification; this guide covers the glucose connection.

Once Nightscout is receiving current readings, follow the appropriate follower app or display guide to connect your display.

Pro Connect setup.

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Still stuck? Contact support with this guide and the exact error. Keep passwords and tokens out of your message.

Check your setup

Check whether your site has a current glucose reading, then confirm the rest of your guide separately.

Sign in to your Pro account to check your own site. This check does not change your connection.

We record the reading check and your confirmation separately. The report does not save glucose values, your site name or your account details.