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Tandem Source with Pro Connect

Tandem Source glucose and available pump data; treatment timing differs from glucose timing.

Connect Tandem Source

Use your Tandem Source account, with current pump data already uploaded. This route can provide available glucose, bolus/basal events, pump status and profiles when Source supplies settings. It does not provide reservoir-remaining information; pump IOB may be intermittent.

Setup

  1. Open Site Settings → PRO CONNECT in your Pro account.
  2. Select Tandem and check Timezone.
  3. Enter the Source login in CONNECT_TANDEM_USERNAME and CONNECT_TANDEM_PASSWORD.
  4. If selection of a particular pump is needed, enter its serial number in CONNECT_TANDEM_PUMP_SERIAL_NUMBER. Verify which pump/account you intend before saving.
  5. Select SAVE PRO CONNECT.
  6. Compare a new glucose reading and an existing pump treatment separately. Glucose is typically delayed 5–10 minutes; treatments may take up to an hour to reach the source/connector.

Optional Dexcom glucose

The Tandem configuration accepts optional CONNECT_SHARE_ACCOUNT_NAME and CONNECT_SHARE_PASSWORD. In this combined route Dexcom Share is the primary glucose source; Tandem provides pump records and can provide fallback glucose where enabled. Use the combined configuration deliberately, not two independent glucose uploaders.

If data is missing

First check the Tandem Source account and latest pump upload. If treatments are absent there, Nightscout cannot import them. If they exist but remain absent in Nightscout beyond the expected delay, send support their date/time, record type, pump model and the redacted Pro Connect error. A CGM model supported by the pump does not prove every regional cloud combination has been verified.

Pro Connect setup.

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Still stuck? Contact support with this guide and the exact error. Keep passwords and tokens out of your message.

Check your setup

Check whether your site has a current glucose reading, then confirm the rest of your guide separately.

Sign in to your Pro account to check your own site. This check does not change your connection.

We record the reading check and your confirmation separately. The report does not save glucose values, your site name or your account details.