Other devices and unlisted sources
When a device is not listed in Pro Connect, do not select a similar manufacturer or assume a compatible-looking API. Native cloud support and a separate phone uploader are different routes.
Current boundaries
- InPen: CareLink report sharing does not establish live pen-dose/treatment ingestion in Pro Connect. Support needs to verify that exact data path.
- Eversense: use the Eversense NOW follower connection where the wearer, follower account and region support it. Confirm the exact sensor and account setup; a separate third-party uploader is a different route.
- LinX: no verified native Pro Connect route is provided by this guide.
- Ottai / Accu-Chek SmartGuide: current product support does not establish a supported native route. Independent uploaders, where available, are not automatically supported by Nightscout Pro.
- Dexcom ONE/ONE+/Stelo and Libre 1: these families need the exact regional account/app route checked; do not assume generic Share or continuous LibreLinkUp availability.
What to send support
Provide the device/sensor model, phone OS, country, source app/version, the cloud account or uploader that already displays data, and the required data type: glucose, insulin/carbohydrates, pump status or profiles. A screenshot can omit names and credentials. Reuse details already supplied.
If a supported app already has readings and documents standard Nightscout upload, the Nightscout-side connection can be assessed separately. Do not buy equipment or abandon a working setup based on an unverified route. Use the compatibility table for established alternatives.