Account deletion, cancellation and health data
Closing a login account, stopping a subscription and deleting health data are different actions. Do not assume that an account-deleted message proves billing stopped or that every stored record was erased.
To stop future subscription renewal
Use the existing cancellation flow and verify the subscription’s final state and effective date. If you cannot access that flow, ask support to resolve the account-access or billing issue.
To request account or data deletion
Contact support from the account’s trusted contact channel. You can request deletion even if you cannot sign in. Identify the account/site and whether you mean a specific site’s health data or the whole account and its data. If you only want to stop renewal, use cancellation instead.
Support verifies your authority and the scope, then schedules permanent deletion. You can ask for deletion as soon as possible, at subscription end, or on an expressly agreed later date. Requests are normally handled within one calendar month; we will explain any lawful extension or limited retention. We do not require you to repeat an already clear deletion instruction. Scheduling full-account deletion also stops future subscription renewal. The request remains tracked even if its support ticket is closed.
Deletion removes the account, affected sites, stored health data, credentials and follower access. It cannot be undone. Keep any history you need before deletion; a data transfer needs both sites to be live. We confirm what has actually been erased: an account-disabled message alone is not proof of erasure, and final completion requires verification of historical copies and backups.
Retention policy
Paused subscriptions retain health data. Following ordinary cancellation, the recovery window is two calendar months after the relevant paid service ends, after which health data is due for permanent deletion. The countdown does not start when you submit a cancellation request. An explicit erasure request bypasses this recovery window. Cancelling one site does not erase other active sites on your account.
Necessary invoices, payments and tax records are kept separately with restricted access, normally for six years after the relevant company financial year ends. Applicable VAT OSS/MOSS records require ten years after the relevant calendar year ends. Any other exception must have a documented purpose and review date. We identify the actual backup expiry and verify removal before confirming full completion. See the Data Retention and Account Deletion Policy and Privacy Policy.
Do not send passwords, API Secrets or full payment details. For a lost registered mailbox, follow the ownership-aware recovery guide.