Multiple sites, subscriptions and billing requests

Use one clearly identified Nightscout site per person. Before changing a plan, canceling or transferring data, check that the site and subscription shown are the ones you intend.

Find the right record

Sign in to the Pro account, open the intended site and its Manage Billing controls. Compare the subscription/plan and invoice information with the charge you are asking about. Keep the full site hostname; similar names can refer to different sites or regions.

Duplicate account or unwanted second subscription

Do not delete the account that contains the site you want to keep. Send support the two site/subscription references, identify which should remain, and explain the requested outcome. Do not send account passwords or full card details.

Moving unused credit or payments between subscriptions requires a specific staff decision unless support has confirmed an applicable rule. A cancellation, refund or credit transfer on one subscription should not be assumed to affect another.

Billing request already submitted?

Continue the existing request. A “we received your request” message is not evidence that a plan, payment or cancellation changed. Check the actual billing state or ask support for the outcome. Support should retain the earlier context and any relevant renewal date.

Use refund review for a charge review, cancellation guidance for renewal, or account recovery when the portal is inaccessible.