Find the right fix
Choose the failed task, then continue from the step already reached.
- Account login, failed reset or missing reset email
- Paid but setup failed or no site/readings
- Website or app connection error
- Delayed readings, gaps, duplicates or missing treatments
- CareLink authentication
- Transfer queued, stalled or missing history
- Loop remote-command error
- Pause, resume, cancellation or missing Cancel button
- Refund review
- Reports and export
If your source is current but Nightscout is stale, inspect the uploader. If Nightscout is current but a follower is stale, inspect the follower. If the same fix already failed, send that evidence once and keep the existing conversation so support can investigate the next step.