Connect Eversense NOW with Pro Connect

Pro Connect can bring glucose readings from an Eversense NOW follower account into your Nightscout site. This connection uses the follower account, not the wearer's Eversense app login. The wearer must have a compatible Eversense setup that shares current readings with that follower. Availability and behaviour can vary by sensor, account and region; check your specific setup if you are unsure.

Before you start

1. Set up an Eversense NOW follower account in the appropriate account region.
2. Have the wearer invite that account to their Eversense circle, then accept the invitation in Eversense NOW.
3. Check that the wearer’s transmitter is connected and that Auto Sync is enabled in the wearer’s Eversense app. Confirm the follower can see a recent reading and its time in Eversense NOW.

Set up Pro Connect

1. Sign in to my.nightscoutpro.com, open the relevant site’s Site Settings and expand PRO CONNECT.
2. Choose Eversense NOW as the source and select the correct Timezone.
3. Enter the Eversense NOW Follower email and Follower password. These are separate from your Nightscout Pro login and API secret.
4. Under Account region, choose United States or Outside the United States to match the region where the follower account was created. Use my timezone infers the region from your selected time zone; choose the account region explicitly if it differs.
5. If the follower account follows more than one wearer, enter the intended Wearer email, or use Wearer ID if support supplied it. Leave both blank when following one wearer. If you provide both, they must identify the same wearer.
6. Select SAVE PRO CONNECT. Open Pro Connect Logs and your Nightscout site, and compare a new reading and its timestamp with Eversense NOW and the wearer’s app. Saving the settings alone does not confirm that readings are arriving.

What to expect

The connection checks for new glucose readings about every five minutes by default, subject to the wearer’s app and Eversense cloud syncing. It does not import insulin, treatments or profiles. Trend arrows and historical backfill are not enabled by default; do not assume older gaps will be filled. Data may be delayed when the transmitter, phone, internet connection or upstream service is unavailable.

If readings are missing

• Login rejected: Check the follower email, password and account region. Sign in to Eversense NOW and complete any account verification there. Avoid repeatedly retrying or saving credentials; the connector may pause and back off after failures.
• No wearer found or more than one wearer: Confirm that the follower invitation was accepted and that NOW shows the correct wearer. If you follow more than one, enter the wearer email or an ID supplied by support.
• Old or missing readings: Check the transmitter is connected, Auto Sync is on, and both the wearer’s app and NOW show current readings. Pro Connect cannot retrieve readings that have not reached the follower service.
• NOW is current but Nightscout is not: Check Pro Connect Logs and contact support with the last reading time, account region and the error or failed step. Do not send passwords, access tokens or other credentials.

General Pro Connect setup · Supported devices and data routes