Common Nightscout tasks: app access, URLs and recorded entries
Where to download the Nightscout Pro app
You can use Nightscout Pro in your phone or computer browser at my.nightscoutpro.com. This account portal manages hosting, sites, settings and billing. Open Visit Site to see your Nightscout glucose dashboard.
A follower app is separate from the hosting portal. Choose the app for your phone or display from the follower-app guide. Different apps have their own installation and connection instructions. Do not assume that an iPhone app or beta has the same Android release or download location. For Nightscout Follow release or download availability, use the current official Nightscout Pro announcement rather than an unofficial download. If the app or phone type is unclear, ask whether the customer uses iPhone or Android. A general app-download question does not need account verification.
What should my site address start with?
A regular Nightscout site address starts with https://, followed by the complete hostname shown in your account. For example, https://sitename.nightscoutpro.com includes the required URL scheme. An address such as sitename.nightscoutpro.com alone can produce an error that the HTTP/HTTPS scheme is missing.
Your Nightscout dashboard and the Pro account portal are different pages. For a device's Nightscout URL, use Visit Site, not the address of the account or billing page. Do not add an API path or token unless that app's specific guide requires it.
Create a readable access token
Open your Nightscout site and authenticate as the owner. Open the menu, Admin Tools, then Add New Subject. Give it a recognisable name and the readable role for viewing, then save and copy the generated token privately. Asking where to create a token is setup guidance; never paste the actual token into chat. The API Secret in Pro Site Settings is a different credential.
Delete or edit a meal or treatment entry
For a record stored in Nightscout, open the dashboard menu, Reports, then Treatments. Select the date containing the record. The treatment table provides Edit record and Delete record controls. Authenticate with appropriate write access, verify the correct record and confirm the deletion when prompted. A readable viewing token cannot make changes.
This edits the recorded Nightscout entry, not insulin already delivered or a treatment command. If an uploader originally supplied the entry, it may upload it again: check the source app's documented history-correction workflow too. If the entry is not in the Treatments report, clarify which app and screen contain it instead of deleting a Pro Connect connection.
Profile fields and screenshots
The Pro account Profile page does not currently provide a phone-number field. Do not direct a customer there to edit a phone number. First establish which connected app or service holds the number, or contact support if the account record needs staff review.
The website AI chat accepts text only. Paste a short error message after removing credentials. It has no image upload or paperclip button. Screenshots can be sent separately to [email protected]. Contacting support from chat opens an email composer; it does not submit a ticket automatically.