Pause, resume or cancel a subscription

These actions have different effects. Check the subscription and effective date shown before confirming, especially if your account has more than one site.

Pause

Open your Pro account’s Manage Billing pages and the subscription’s plan/pause controls. Select the offered pause period and review the confirmation. The site remains available through the paid period, then goes offline for the pause. Health data is retained during pause.

Resume

Use Resume subscription on the paused subscription and follow the displayed confirmation. Resuming restores site access. After the change, check both the billing state and the site itself; a page submission alone is not proof that fresh uploads have resumed.

If access does not return, send support the subscription/site, time of the resume and displayed result. Do not create another subscription or repeatedly submit the same action.

Cancel

1. Sign in at my.nightscoutpro.com and open Manage Billing for the intended subscription.
2. Open Change plan to reach the plan page if needed.
3. Expand Other subscription actions and choose Cancel subscription.
4. Complete the existing cancellation form, including the reason and any follow-up choice presented. Continue through the final confirmation if you still wish to cancel.
5. Read the resulting subscription state and effective end date. Keep that confirmation; another cancellation submission is not required when cancellation is already scheduled.

If you see only Resume subscription and Change plan, open Change plan, then Other subscription actions. You do not need to resume simply to find cancellation.

Retention after full cancellation

After full cancellation, the recovery window is two calendar months after the relevant paid service ends. Health data is then due for permanent deletion. The countdown does not start when you submit a cancellation request. Pause does not start this recovery window. An explicit erasure request bypasses it; requests are normally handled within one calendar month unless you expressly choose a later date or a lawful extension applies.

Necessary financial records are retained separately for accounting and tax obligations. Historical copies and backups are tracked separately, and full completion is confirmed only after removal has been verified. Read the Data Retention and Account Deletion Policy for details. If you need your history, arrange a copy while the source is still accessible; the transfer tool requires live source and destination sites.

Cancellation is separate from account deletion and from refund review. A refund is decided individually by support.

Missing control or uncertain result

Send the existing screen’s button labels, subscription/site and any confirmation/error to support. Reuse details already sent. If account access is blocked, use account recovery rather than trying the same inaccessible billing route repeatedly.