Connect Tidepool

This source imports records that are present in the selected Tidepool account. Depending on the device and upload, those can include glucose, typed treatments, status and pump settings. Tidepool connectivity alone is not proof that all these records exist.

Setup

1. Check your Tidepool account contains the intended person’s recent data and required event types.
2. Open Pro Site Settings → PRO CONNECT, select Tidepool, and check Timezone.
3. Enter CONNECT_TIDEPOOL_EMAIL and CONNECT_TIDEPOOL_PASSWORD.
4. Review CONNECT_TIDEPOOL_LOOKBACK_DAYS only if you need to change the offered history window. More history increases work and does not repair missing source data.
5. Select SAVE PRO CONNECT and compare a new glucose reading plus a known treatment, if supplied.

Twiist users

Use native Twiist with optional Tidepool enrichment if you want the documented combined route. A standalone Tidepool connection and the Twiist Insiight follower connection use different accounts and source timing.

Missing data

Check the account and upload timestamp in Tidepool, then Pro Connect Logs. If the same records exist upstream but do not arrive, send support the event type, date range and error. Do not promise yourself a full historical copy from changing lookback, and do not rerun a separate transfer job without support checking its state.

Pro Connect setup · Tidepool support.