What Nightscout Pro includes
Your subscription provides managed Nightscout hosting, site deployment, HTTPS certificates, infrastructure maintenance and Nightscout Pro support. Review the current plan and price at checkout; this article does not promise a fixed price or a service-level guarantee.
Connection support
Support can help with your Pro account, hosted site, authentication, Pro Connect settings and the Nightscout side of documented uploaders. We can help identify where data stops between a source app, Nightscout and a follower.
Manufacturer accounts, sensor/pump hardware, Bluetooth pairing and the internal operation of third-party apps remain with their respective providers. An app connection guide is not certification of every device, country or app version.
Moving data and managing the subscription
- The transfer tool can copy supported history from another live Nightscout site; it is not an import of every setting.
- Pause, resume and cancellation have different access and retention effects.
- Refund requests are decided individually by support.
Get help
Use the support option in your account or email [email protected]. Include your site URL, the affected app/source and the exact error. Reuse your existing support conversation for the same issue; you do not need to resend information already supplied.